Terms of Service

1. Agreement to Terms

These Terms of Service are between you and SupplyRobot (ABN 47 355 838 689), a sole trader based in South Australia, Australia ("we", "us", or "our"). By using our application, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the service.

If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to do so, and "you" means that organisation. Our Privacy Policy explains how we handle personal information and forms part of these Terms.

2. The Service

SupplyRobot is an online platform for transport operators to manage dispatch, deliveries, drivers, rosters, fleet maintenance, and compliance records, including a driver app used on drivers' devices. We improve the service over time and may add, change, or remove features. If a change materially reduces the service you are paying for, we will give you reasonable notice, and you may cancel your subscription.

3. Accounts and Users

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password.

The account owner is responsible for the team members and drivers they add, for making sure each person uses their own login, and for removing access when someone leaves. Please tell us promptly at info@supplyrobot.com.au if you believe an account has been used without permission.

4. Subscription, Fees, and Payment

• Subscriptions are charged at the price shown on your billing page when you subscribe, in Australian dollars. Prices include GST.
• Subscriptions are billed monthly in advance through Stripe and renew automatically each month until cancelled. There is no lock-in contract.
• If a payment fails, your access continues while Stripe retries the payment. If payment still cannot be collected, your subscription ends and your account becomes read-only: you can view your records but cannot add or change them until you subscribe again.
• We will give you at least 30 days' notice by email before a price change. The new price applies from your next billing period after the notice ends, and you can cancel before then if you do not want to continue.
• Any free trial, pilot, or manually enabled access runs on the terms we give you in writing at the time.

5. Cancellation and Refunds

You can cancel at any time through the Stripe billing portal, which you can reach from the Billing page in your account settings. Cancellation takes effect at the end of your current billing period, and you keep full access until then. We do not refund part-months, except where the law requires it or where we end your subscription under section 15 without you being at fault.

6. Your Data

You own the data you and your users put into SupplyRobot. You give us permission to host, copy, process, and display that data only as needed to provide, maintain, secure, and support the service for you.

You are responsible for the accuracy of the data you enter and for collecting it lawfully. In particular, you are responsible for telling your drivers and staff how SupplyRobot is used, including driver location tracking, and for giving any notice or obtaining any consent that workplace surveillance or privacy laws require.

After your subscription ends, we will keep your data for at least 30 days so you can ask us for a copy or resubscribe. After that, we may delete it, except for records we must keep by law or as described in our Privacy Policy.

7. Your Compliance Responsibilities

SupplyRobot helps you manage fatigue, rosters, work and rest hours, vehicle maintenance, and related records, but it does not replace your own obligations. You and your drivers remain responsible for complying with the Heavy Vehicle National Law, chain-of-responsibility duties, work health and safety laws, and any accreditation conditions that apply to you.

Fatigue calculations, alerts, and other results depend on the data entered, device clocks, and connectivity, and may be incomplete or delayed. Location data can be inaccurate or have gaps. You should check important results before relying on them. SupplyRobot is not an NHVR-approved electronic work diary unless we tell you otherwise in writing.

8. Acceptable Use

You must use the service lawfully and must not:

• Share logins, or give access to people who are not your authorised team members or drivers.
• Try to access another customer's data, or test, probe, or bypass the service's security without our written permission.
• Copy, resell, reverse engineer, or build a competing product from the service.
• Upload unlawful or harmful content, or use the service to track or monitor anyone unlawfully.
• Use the service in a way that disrupts it for other customers.

9. Availability and Support

We use reasonable efforts to keep SupplyRobot available and working properly, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we will try to give notice of planned downtime where practical. The driver app depends on the driver's device and mobile coverage, and it may pause when the device suspends it. Support is available by email at info@supplyrobot.com.au.

10. Third-Party Services

SupplyRobot relies on third-party services, including Stripe for payments and Google Maps Platform for maps and location features. By using the map features, you agree to be bound by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. We are not responsible for outages or changes in third-party services that are outside our reasonable control.

11. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of SupplyRobot and its licensors. If you give us feedback or suggestions, we may use them to improve the service without any obligation to you.

12. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the purposes of these Terms. This does not apply to information that is already public, or that must be disclosed by law.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where the law allows, our liability for failing to comply with a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.

14. Limitation of Liability

To the extent permitted by law, and subject to section 13:

• We are not liable for any indirect or consequential loss, or for loss of profits, revenue, or goodwill, arising from your use of or inability to use the service.
• We are not liable for loss caused by the data you enter, by decisions you or your drivers make, or by third-party services outside our reasonable control.
• Our total liability to you for all claims relating to the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

15. Suspension and Termination

We may suspend your access immediately if payment has not been received as described in section 4, if your use creates a security risk or may be unlawful, or if you seriously breach these Terms. We will tell you why and restore access once the issue is resolved.

We may end your subscription if you materially breach these Terms and do not fix the breach within 14 days of our written notice. We may also end your subscription for any other reason by giving you at least 30 days' written notice, in which case we will refund any fees you have paid for the period after it ends. You can cancel at any time as described in section 5. When your subscription ends, section 6 explains what happens to your data.

16. Changes to These Terms

We may update these Terms from time to time. We will give account owners at least 30 days' notice by email or in the app before a material change takes effect. If you do not agree with the change, you can cancel before it takes effect. If you keep using the service after that date, you accept the updated Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of South Australia, Australia. You and we submit to the non-exclusive jurisdiction of the courts of South Australia.

If a dispute arises, the party raising it will give the other written notice, and both of us will try in good faith to resolve it within 30 days before starting court proceedings. This does not stop either of us from seeking urgent court orders.

18. Contact Us

If you have any questions about these Terms, please contact us at info@supplyrobot.com.au.